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The safety of your journey

Dear guest,
We want to tell you about what we are doing at Rushotel to support you and your travel plans. As the situation with the new coronavirus (COVID-19) continues to evolve, we are doing everything possible to ensure the safety of your trip and maximum loyalty.

Your travel safety

The safety of our guests and staff is our first priority. We pride ourselves in maintaining the highest standards of cleanliness and hygiene. In response to coronavirus, we have taken additional measures, developed in consultation with global and local public health authorities, to make our cleaning and hygiene protocols even more stringent:

• Our employees receive ongoing briefings on a more thorough disinfection of the premises.

• We increased the frequency of cleaning in public places (including vestibules, elevators, door handles, etc.). We also use medical disinfectants at the reception and accommodation desk, each guest has the opportunity to use this tool for hand disinfection.

• We carefully monitor the requests of guests, in case of poor state of the guest, we immediately call an ambulance.

The flexibility of your journey

We continue to offer you flexible booking options. Given these unique circumstances, we make additional changes to our individual reservation rules in order to provide you with additional peace of mind:

• Government restrictions. In regions subject to government travel restrictions, we will continue to abolish change fees or offer a full refund.

• Existing reservations. All reservations — even those described as “non-cancellable” (“Advance Purchase”) - that are scheduled to arrive before April 30, 2020, can be changed or canceled free of charge 24 hours before your planned arrival.

If you need to change the reservation dates made through the website or the Rushotel call center, please contact the Rushotel reservation service. If you need to adjust your reservation through another travel site, please contact them for assistance.

Looking forward to seeing you at Rushotel! We wish you a comfortable stay!